FAQs
Where's my confirmation email?
Confirmation emails are sent as soon as payment has been processed.
Klarna users may receive their email later than regular customers. Any confusion please check with your banking app or send us an email.
Do you ship internationally?
Yes! We offer international shipping. Any more details can be found on the terms and conditions page HERE.
Do you offer refunds?
We do not offer refunds/returns, however if any items arrive damaged, missing or you feel items have been incorrectly selected, please email us. We will do everything in our power to help you and leave you happy with our services.
I'm missing items in my order
Please double check in your packing peanuts for any stray items, as a lot of our stock is quite small! If your bundle is short on items or if you'd like clarification on which items are your Diamond Picks, please email photos of *ALL* items received and we can sort this out for you.
Can I request a TikTok Video?
Yes you can, however we cannot guarantee this. Pop your request in the customisation form and we will do our best to record it.
Please note that recording orders takes between 2 - 2.5 hours per bundle. If we are very busy we will not be able to record your order. We cannot guarantee we will record your order even upon request.